Privacy Policy
This policy explains how Water Vend Pty Ltd ABN 15 145 358 836 trading as MODA collects, uses, stores and discloses personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect the information you give us when you enquire, book a site consultation, or contact us. That typically includes:
- Your name and the name of the venue you represent
- Your venue type and suburb
- Your email address and phone number
- Anything else you choose to tell us in the enquiry form or on a call
We also collect limited technical information automatically when you visit this site, such as your browser type, the pages you view and the source you arrived from. This is used to understand how the site performs.
Why we collect it
We use personal information to:
- Respond to your enquiry and arrange a site consultation
- Specify, quote, install and service a system for your venue
- Provide ongoing support and maintenance under a service agreement
- Administer accounts, billing and our contractual obligations
- Improve our website, our service and our advertising
We only use your information for the purpose you gave it to us, for a directly related purpose you would reasonably expect, or where you have consented or the law requires it.
Marketing
If you enquire with us, we may contact you about our products and services. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us using the details below. We do not sell your personal information.
Who we disclose it to
We may disclose personal information to:
- Our staff, installers and service technicians, so we can do the work
- Service providers who support our business, such as hosting, email, CRM and payment providers
- Professional advisers, insurers and auditors
- Anyone else you have authorised, or where disclosure is required or permitted by law
Some of our service providers may store data outside Australia. Where that happens we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
Cookies and advertising
This site uses cookies and similar technologies to make the site work, to measure how it performs, and to measure the results of our advertising. Advertising platforms we use may set cookies that allow them to report on which ads led to an enquiry, and to show you our ads on other sites.
You can block or delete cookies through your browser settings. Some parts of the site may not work as intended if you do.
You can opt out of personalised Google advertising through Google Ad Settings, and manage other interest-based advertising through the industry opt-out tools available at youronlinechoices.com.au.
How we store and protect it
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. That includes access controls, secure systems and staff obligations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. When it is no longer needed we take reasonable steps to destroy it or de-identify it.
Accessing and correcting your information
You can ask for access to the personal information we hold about you, and ask us to correct it if it is wrong, out of date or incomplete. Contact us using the details below. We may need to verify your identity first. If we refuse access or correction we will tell you why in writing.
Complaints
If you think we have breached the Australian Privacy Principles, contact us using the details below and we will respond within a reasonable period. We will investigate and let you know the outcome.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au, by phone on 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, and the date it was last updated appears at the top.
Contact us
Water Vend Pty Ltd
15 Tenterden Rd, Botany NSW 2019
info@modawater.com
1800 006 632